Support & contact

Real humans. Small team. Usually quick, occasionally after a lab meeting.

Contact us

Email support@wizardre.app with what happened, what you expected, your Chrome version, and a screenshot if you can. We aim to reply within [2 business days].

Found a security issue? Same address, with “Security” in the subject line, please.

Common fixes

Capturing doesn’t work on a page

Reload the tab after installing or updating the extension. Some pages (Chrome settings pages, the Chrome Web Store, and some PDF viewers) don’t allow extensions to run, so capturing isn’t possible there.

Google Drive won’t connect or stopped syncing

Open the wizardre side panel menu, disconnect Google Drive, and connect again. Make sure you approve the Drive permission on Google’s screen. If you removed access at myaccount.google.com/permissions, you’ll need to connect again.

I can’t find my projects in Drive

wizardre saves into a folder called “wizardre” that it creates in your Google Drive. Because of the drive.file permission, wizardre can’t see files you created elsewhere, so copying a file into that folder by hand won’t make it appear.

I deleted something by accident

Use undo in the editor right away. If you deleted the file from Google Drive itself, check Drive’s Trash. We don’t keep copies, so we can’t restore it for you.

How do I delete all my data?

Delete the wizardre folder from your Google Drive, uninstall the extension (which clears its browser storage), and remove access at myaccount.google.com/permissions. To remove your waitlist email, email support@wizardre.app. Details are in our privacy policy.

Read the frequently asked questions, the privacy policy, or the terms of service.